Return & Refund Policy

Thank you so much for shopping with Curvy Scoop Co.!  Every order is packed with care, and I want opening your scoop to be a fun and exciting experience.

Mystery Scoops & Personalized Orders

Because our Premium Curvy Scoops, Curvy Scoops, Cute Scoops, and Add-On Scoops are mystery-style products that are selected and packed specifically for each customer, all scoop sales are final.

Customers are encouraged to share their likes, dislikes, sizes, colors, styles, and other preferences when ordering. I will always do my best to match your preferences based on the information you provide and the inventory available at the time your scoop is packed.

However, part of the fun of a mystery scoop is the surprise! Specific brands, colors, styles, scents, or individual products are not guaranteed unless specifically stated in the product description.

Clothing & Sizing

Please carefully review and select your clothing size before placing your order. Because clothing included in Curvy Scoops is selected as part of a personalized mystery order, returns or exchanges for sizing, fit, style, or personal preference cannot normally be accepted.

If Curvy Scoop Co. accidentally sends you a clothing size different from the size you ordered, please contact me so I can make it right.

Beauty, Skincare & Personal-Care Products

For health and hygiene reasons, cosmetics, skincare, beauty products, personal-care products, jewelry, socks, and other sealed or hygienic items cannot be returned or exchanged once shipped, except when an item arrives damaged or there was an error with your order.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact Curvy Scoop Co. within 7 days of delivery.

Please include:

● Your order number

● A description of the problem

● Clear photos of the damaged, defective, or incorrect item

● Photos of the packaging if the item was damaged during shipping

I will review the issue and work with you to find an appropriate solution, which may include a replacement, store credit, or refund when appropriate.

Shipping Issues

Curvy Scoop Co. is not responsible for delays caused by the shipping carrier. If your package appears lost or is marked delivered but cannot be located, please contact me and I will do my best to help you determine the next steps with the carrier.

Cancellations

Because I begin preparing and personalizing orders as quickly as possible, cancellation requests are not guaranteed. If you need to cancel an order, please contact me as soon as possible. Once an order has been packed or shipped, it cannot be canceled.

Please Remember 

Mystery scoops are meant to be fun, surprising, and unique! While I cannot guarantee that every surprise will be something you would have personally chosen for yourself, I will always put care into creating your scoop and will do my best to honor the preferences you share with me.

By completing your purchase, you acknowledge that you are purchasing a mystery-style product and agree to this Return & Refund Policy.

Thank you for supporting Curvy Scoop Co. and helping me create a fun, inclusive scoop community where curvy confidence is always welcome.