Shipping policy

Shipping Policy

Thank you for shopping with Curvy Scoop Co.! Every order is carefully selected and packed with love. Please review our shipping policy before placing your order.

Processing Time

Orders are processed within 3–7 business days, excluding weekends and holidays. Processing time begins on the first business day after your order is placed.

During launches, holidays, sales, giveaways, or periods of high order volume, processing may take longer. Any significant delays will be communicated through our website or TikTok page.

Orders containing a Curvy Cam video add-on may require additional processing time so we can record your order being packed.

Shipping Rates and Deliver

Available shipping methods, rates, and estimated delivery times are calculated at checkout based on the package’s weight and destination.

Delivery estimates begin after the order has been processed and accepted by the shipping carrier. Carrier delivery times are estimates and are not guaranteed by Curvy Scoop Co.

Tracking Information

Once your order ships, tracking information will be sent to the email address or phone number entered at checkout. Please allow up to 48 hours for tracking information to update.

Customers are responsible for monitoring their tracking information and making arrangements to receive their packages.

Shipping Addresses

Please carefully review your name, apartment number, street address, city, state, and ZIP code before completing your purchase.

Curvy Scoop Co. is not responsible for orders delivered to an address entered incorrectly by the customer. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been placed or shipped.

Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or undeliverable address.

Delayed, Lost or Stolen Packages

Once a package has been accepted and scanned by the shipping carrier, delivery is outside the direct control of Curvy Scoop Co.

If tracking shows that your package is delayed, please contact the shipping carrier first. If tracking shows “delivered” but you cannot locate the package, check with household members, neighbors, your leasing office, and the carrier before contacting us.

Curvy Scoop Co. is not responsible for packages lost or stolen after the carrier marks them as delivered. We will assist with information needed for a carrier claim whenever possible, but replacement or reimbursement is not guaranteed.

Damaged Packages or Missing Items

If your order arrives damaged or an item is missing, contact us within 48 hours of delivery. Please include:

• Your full name and order number
• Photographs of the shipping box or mailer
• A photograph of the shipping label
• Photographs of the damaged item and packaging
• A description of the missing or damaged ite

  Please keep all packaging until the issue has been reviewed. Claims submitted without photographs or after the 48-hour reporting period may not qualify for assistance.

  Returned-to-Sender Packages

  If a package is returned to Curvy Scoop Co. because of an incorrect address, refused delivery, or failure to claim the package, the customer is responsible for any additional shipping costs required to resend it.

  Original shipping charges are nonrefundable.

  Order Changes and Cancellations

  Because mystery scoops and resale orders may begin processing shortly after purchase, changes and cancellations are not guaranteed. Contact us as soon as possible if you need assistance.

  Contact Us

  For questions about an order, please use the contact information provided on our website or message Curvy Scoop Co. on TikTok. Include your order number, but never send payment information through social media.

  By placing an order with Curvy Scoop Co., you acknowledge and agree to this shipping policy.